Call-center Agent - Retention

The Ideal Candidate:

• Good social skills, positive attitude, success-oriented individual concerned with respecting the deadlines;
• Conscientious individual;
• Client-oriented, result-oriented, team player;
• Call-center experience (telesales, retention, customer service, debt recovery);
• Knowledge of MS Office package;
• Good command of English language: nice to have;
• Baccalaureate or Bachelor's Degree;

Job Description:

• You will contact clients who declare their intention to terminate the contract, with the objective of keeping them in the portfolio, taking into account the ethical norms and procedures of the Bank;
• You will consult the available information and get to know the products and services of the Bank in detail, in order to prepare for the negotiation process;
• During the discussion with the customers, you will identify the reasons for the termination request and you will come with the best solutions to keep the customers in the network;
• You will carry out customer retention activities using the means of communication specific to call-center activity;
• You will provide information about the services and offers of the company;
• You will permanently keep in touch with the departments responsible for the resolution of customer complaints and requests;
• You will be responsible for the fulfillment of the objectives regarding the number of calls made, as well as the fulfillment of the sales and retention objectives.

We offer:

• Attractive salary;
• Performance-based bonuses;
• Meal tickets;
• Medical subscription;
• Vacation days depending on seniority;
• Real possibilities of personal and professional development;
• A Young and dynamic team;
• Specialized training.

If you believe you are the ideal candidate, send us your up-to-date resume at recrutare@crediteurope.ro!